We know that it is easy to fall in love with our fragrances, but we also know it's difficult to choose the right one without knowing its smell
At DIVAIN we offer you the possibility to try your perfume at home without having to open the original product. If for any reason you change your mind and decide not to keep it, you can return it without any problems.
How does it work?
When you receive your order, try the free sample first before opening the perfume
If it's the perfume that you wanted, open it and enjoy your new perfume!
If you're not convinced you can return your 100 ml perfume. Remember not to unseal it or manipulate it in order for us to accept your return.
We guarantee a refund as long as you meet the conditions of our TRY & BUY service
Our Try & Buy service is committed to the environment and the #PlaneFirst movement. By using the sample and reusing the same packaging for the return, you promote responsible consumption and minimize the impact of excess waste. Every little gesture counts.
Have some more questions?
Find the most frequently asked questions about our return policy here
If you are not completely satisfied with your perfume, get in touch with our customer service to request a return of your order within 14 days from the delivery date.
You must contact us by writing an email or by using the chat on our website. To speed up the process, you can also go to the "returns" section that you can find on your user account and communicate that you want to make said return.
In order to return the perfume, be aware that it cannot have been used or manipulated, it must be in perfect condition, the same way in which you've received it, keeping the seal and send it inside the same shipping box and its original packaging.
No. The 3ml sample that you will receive, which will be used to test the chosen perfume beforehand, is completely free. In the event that you want to return the original 100ml product, you can keep the sample.
However, if the purchase of a product includes a gift, then if you want to return your perfumes, you must also include the said gift in perfect condition and by keeping the seal.
No. DIVAIN assumes the return costs, so you will not have to bear any costs.
Once the refund has been made, you will receive the money within 1-7 working days. This may vary depending on the intermediary bank
No. At DIVAIN we do not accept returns of the following products: