try & buy.

We know that our perfumes are captivating, but we also understand that it can be difficult to choose a fragrance without knowing its scent.

At divain. we offer you the possibility to try your perfume at home without opening the perfume you have bought. If for any reason you change your mind and decide not to keep it, you can return it without any problem.

How does it work?

  • Try the sample

    When you receive the order, test the free sample before opening the perfume.

  • Decide

    If it's the scent you wanted, go ahead and open your perfume and enjoy it!

  • Return it

    If you are not satisfied, you can return your 100ml perfume. Please remember not to unseal or tamper with it in order for us to accept your return.

  • Garanteed refund

    We guarantee reimbursement as long as you meet the conditions of our TRY&BUY service.

Have more questions?

Frequently asked questions

Try & Buy

How can I request a return?

  • If you are not satisfied with your perfume, you must contact our customer service to request a return within 14 days of the delivery date. You should reach out in writing through the chat on our website.

Do I need to return the Try & Buy sample?

No. The 2,5ml sample you receive, which allows you to test the chosen perfume, is completely free. If you decide to return the original 100ml product, you can keep the sample.

Can all the products on the website be returned?

At DIVAIN, we do not accept returns for the following items: Packs, Accessories, Home, Advent Calendar, Socks, divain. Care.

When will I receive the money from my return?

Once our warehouse verifies that the product is in perfect condition, the refund will be processed using the same payment method used for the purchase.

The shipping costs of the initial order are final and will not be refunded.